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Technical Administration Assistant - Network

Introduction

Application Details

Closing Date
15/5/2012
Vacancy Reference
002249
Number of positions
1
Informal discussion
Adrian Turner
01384 814920

Apply?: Unfortunately the close date for this position has now passed.

Contract Details

Salary
£15,725 to £15,725
Contract Type
Maternity Cover
Contract Time
Full time
Period of Contract
40 Weeks
Hours per Week
37
Car Allowance
noLumpSum

Summary

To be part of a specialist team dedicated to installing, maintaining and developing the Councils’ voice and data network, implementing highly technical communications hardware and software.

Advert

Fixed term contract until 1st March 2013 or when the post holder for which they are covering returns to work, whichever is sooner.

An opportunity has become available to provide maternity cover for a Technical Administration Assistant within the Networks team that provides a maintenance, development and support service for the Authority’s communications network.

Experience of working in an ICT support environment, preferrably within a network / telecommunications area, is required. You will also need to have excellent communication skills whilst being methodical in support and administration.

Directorate

Corporate Resources (Treasurers) based in ICT Services

Job Description

Reports to

Network and Telecommunications Unit Manager

Purpose of the Job

To work as part of the Network and Telecommunications Unit providing a technical support service, undertaking of a customer liaison role including monitoring and ensuring that a quality service is provided and responsibility for all the administration required within the Unit.

Specific Accountabilities

Incident diagnosis and resolution in response to customer calls received via the Service Desk including making decisions regarding the economical repair of equipment.

Assisting in the building and implementing of range of Network/Mobile solutions to support the team in achieving deadlines

Issue and monitor all mobile and landline communication devices for the authority and manage telephony billing platform, ensuring accuracy of financial details and users.

Assist with exploitation and integration of new technologies and services for the Council

When required undertake the role of allocating, progressing and monitoring of incidents and implementations

Assist with workflow monitoring and monitoring of target dates. Assist the Unit Manager by providing and interpreting statistical information using the ICTS Business Systems

Assist in setting out quality standards for the Unit and ensuring that these are met

Responsible for ensuring the Configuration Management Database is correctly maintained and testing for accuracy on a regular basis

Customer liaison including keeping customers informed on the progress of their incidents and implementations and undertaking random checks of customer satisfaction

Liaise with Project Managers and Procurement to co-ordinate both minor and major projects ensuring quality service delivery

Liaison with other sections within I.C.T Services as appropriate

Liaise with third party suppliers of technical products and services as appropriate.

Provide advice, guidance and training to staff and customers when required on the use of products and services provided by the unit.

Create and maintain standard documentation to support successful service delivery, ensure it is appropriately used and make recommendations for improvements when required

Monitor van usage and ensure that supporting documentation is completed in a timely manner.

Order, issue and monitor all stock and consumables ensuring that appropriate stock levels are maintained and all stock is booked out

Assist with the management, support and administration of technical based applications within area of responsibility to support service delivery

Order, issue and monitor all hardware stock relating to third party calls including liaising with 3rd party suppliers and engineers. Undertake a monitoring role with regards to all events assigned to 3rd parties to ensure agreed SLA’s are met

Undertake some Systems Admin duties in various ICTS Business Systems and management tools

Meet defined targets and quality standards

Foster good working relationships with individuals/groups external to the team (customers, suppliers, other I.C.T. Services staff) to ensure objectives are met

Demonstrate personal and professional competence

As an employee you must comply with the requirements of the Health and Safety at Work Act 1974 and affiliated regulations. You are also required to comply with the Council’s Health and Safety Policies and take reasonable care for the health and safety of yourself and of other persons who may be affected by your acts or omissions. Where the Council has a statutory duty with regard to health and safety you are required to cooperate with the Council and it’s managers and officers so far as is necessary to enable the Council to meet that duty.
This includes using equipment and substances in accordance with training and instruction and the reporting of serious dangers to your own or others safety.
As an employee you shall not intentionally or recklessly interfere with or misuse anything provided in the interests of health, safety or welfare.

Undertake any other duties that may reasonably be required

Key Accountabilities

- To be accountable for and promote equal opportunity, diversity and community cohesion to meet Council, Directorate and Service objectives. All employees have a responsibility not only for their own behaviour, but also for others regarding equality of opportunity. Any incident must be reported.
- To participate in a Performance Review and Development meeting and undertake a plan of training where necessary. Develop his/her own skills and expertise in a professional manner.
- In addition to all the responsibilities listed above, all employees must be flexible in their approach and undertake other duties that are commensurate with post holder’s level, wherever they may be, to achieve the objectives of the Directorate.
- To represent the Council and Directorate in a professional manner meeting the Corporate and Directorate aims. To comply with Directorate and Corporate policies.
- If appropriate to be responsible for the recruitment and performance management of designated teams and individuals in accordance with Corporate and Directorate aims and management style.
- To comply with the council’s financial regulation and standing orders.
- To actively promote Dudley’s commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults at a level appropriate to this role and setting.
- Employees must comply with health and safety legislation and will be required to comply with the Council’s Health and Safety Policies. All employees must ensure that they take reasonable care of their own health and safety as well as the health and safety of any person that is affected by their actions.
- To be responsible for adhering to legislative requirements and Council Policies and Procedures including, but not exclusively health and safety, Data Protection and Internet/Email use.